Privacy Policy

May 25, 2018

Your privacy is of great importance to us. In this privacy statement we explain what we do at our company with information that we learn about you. If you have questions, or want to know exactly what we keep track of, please contact us via the contact page.

Your contact details

When using our services you must first register or contact us through mail or by phone. You must then provide information about yourself. With this information we create a digital contact card.

For this we use your name and address, phone number, billing address, e-mail address and payment details. We need this because of the contract or partnership that we engage with you and the fight against fraud. We keep this information until our service or cooperation ends plus the legal storage period of 7 years.. You can have this information removed by contacting us and requesting us to do so.

We keep this information so that you do not have to re-enter it every time and so that we can approach you more easily if necessary.

Your account

In some cases you have to create an account into which you can log in with a username and a self-chosen password. Information in any account (login) you can adjust yourself when you want.

Handling your order

When you place an order with us, we use your personal data to be able to handle it properly. In the context of processing the payment and order, we also save your payment details.

Contact form and Newsletter

With the contact form you can ask us questions or make requests. For this we use your name and address, telephone number and e-mail address. For (returning) customers, we keep your data until the end of our legal storage period.

You can subscribe to our newsletter via email, Facebook page or Instagram. Here you can read news, tips and information about our products and services. You can cancel this subscription at any time. Each newsletter contains a link to unsubscribe. You can ask to be unsubscribed via the contact form. You can unsubscribe from Facebook and Instagram yourself when you want.

This data is kept until the legal storage period or as a non-customer as soon as you unsubscribe from the newsletter.


As a customer, we would like to send you information about new products or services that could be of interest to you. We will only approach you when we have a product we believe you would be interested in.

You can opt out of marketing campaigns at any time. Each e-mail contains a link to unsubscribe. You can use the unsubscribe option. You can also report this via the contact form.

Providing information to third parties

With the exception of our partners (a list of which can be provided to you upon request in the case of suspected fraudulent activity), we will not, under any circumstances, provide your personal information to other companies or institutions, unless we are legally obliged to do so (for example, if law enforcement requires in suspicion of a crime). The partnerships with our partners are necessary for the execution of our services offered.

Visual material and offered products

No rights can be derived from the visual representation, images and video belonging to the offered products or services on the website.


The security of your personal data is of utmost  importance to us. We will strive to take sufficient technical and organizational measures with regards to the processing of personal data, against loss or against any form of unlawful processing (such as unauthorized inspection, violation, alteration or provision of the personal data). We can not guarantee that the security is effective under all circumstances. If an explicitly defined security is lacking, we will make ensure that security is met at a level which, in view of the state of the technology, the sensitivity of the personal data and the costs associated with the security, is not unreasonable.

To protect your privacy, we take the following measures:

  • Access to your personal account and the data stored within is protected with a username and password;
  • The data is stored in a separate, protected system after receipt;
  • We take physical measures such as locks and safes for access protection of our systems on which personal data are stored;
  • We use secure connections (Secure Sockets Layer or SSL) that protects all information between you and our website when you enter personal data;

You have the following rights:

  • Get an explanation about what personal data we have and what we do with it
  • Access to the personal data stored on our systems
  • To have errors corrected
  • The removal of outdated personal data
  • Unsubscribe
  • Object to a particular use. Please note that in your request you always clearly state who you are.

To file a complaint

If you feel that we are not helping you correctly, to your satisfaction, etc, you have the right to file a complaint. Please contact us by telephone or by mail.


Contact Novosan B.V.

Office address

P.O. Box 358
2740 AJ Waddinxveen
The Netherlands

Coenecoop 107
2741 PH Waddinxveen
The Netherlands



Tel. +31 (0)182 614550
Fax +31 (0)182 618008

Email Address